FAQ

faqs
Q: Who supplies the cash?
For events, we will usually provide all the cash and replenish the machines as part of our service but we are also happy to discuss self-fill options in order to assist our clients. Fixed ATMs can also be fully managed, or self-fill.
Q: What do you charge?
We charge the consumer a fixed fee per withdrawal. Our fee varies depending on the type of event/fixed site location and expected withdrawal quantities.
Q: What does an event organiser have to do?
16amp mains power is required for all our vehicle-based solutions, although our fleet does include a limited number of fully independent vehicles that do not require an externally supplied power source. Our freestanding or marquee based solutions operate from a normal 13amp supply and up to six units can operate from a single supply.
We ask that organisers use their best efforts to promote our service to ensure consumers are aware that cash is available on-site prior to their arrival.
We also ask that organisers agree to place us where the greatest footfall is to ensure our service is best utilised. It is also a requirement of our attendance that the organiser provides 24hr site security cover; this does not have to be at our specific location but the event site itself.
Q: What does a fixed site host have to do?
Our freestanding or through the wall solutions operate from a normal 13amp supply and a normal PSTN telephone line connection will be required. (There are no call charges associated with the operation of an ATM.)
Q: What sort of insurance do you carry?
We are covered by a £5 million public liability insurance policy.
Q: What financial systems are you connected to?
We connect to the LINK Network (via the DC Payments membership) which is the only shared cash dispensing network in the UK. We accept all debit cards associated with LINK whilst credit cards and overseas debit cards are accepted via the VISA & MasterCard schemes (where applicable).